Mr. Kirby D. Payne, CHA

Is Your Hotel A Mess? (阅读文章)

We've assumed management or done operational reviews of many hotels. So we’ve had the opportunity for an intimate look at the workings of all types of hotels. We’ve noticed some commonalities we think are symptomatic—and, therefore, instructive

2010 年 7 月 30 日 根据Kirby D. Payne

Canadian Lodging Outlook July 2007 (文件下载)

What Time Is The 3 PM Parade?...

2007 年 10 月 1 日 根据Kirby D. Payne与Victoria 'Vicki' S Richman

Get Involved in the Legislative Process (阅读文章)

Mid-term elections prompted me to reflect back on how my interest in being active in the political process evolved. Some define "active in the political process" as voting in elections while others define it as being a politician or a lobbyist.

2007 年 2 月 18 日 根据Kirby D. Payne

Hotel F&B - To Lease or Not to Lease? (阅读文章)

Hotel F&B should be leased, is a mantra I hear. People claim hotels should include F&B because it can be profitable. I feel the profit motive should be secondary. The primary role of F&B is to enhance the potential Room Revenues of a hotel.

2006 年 12 月 31 日 根据Kirby D. Payne

What Time Is The 3 PM Parade? (Should your hotel have some Mickey Mouse® in it?) (阅读文章)

Vicki Richman attended Disney Institute. We have incorporated much of what she learned into our company. Every year we improve our company’s culture and that of our hotels. If the Walt Disney Company is any benchmark, it's clearly worth doing.

2006 年 10 月 14 日 根据Kirby D. Payne与Victoria 'Vicki' S Richman

Do You Have An Ethics Policy? Now More Than Ever, “Good Ethics is Good Business” (阅读文章)

In my 30-plus years in this industry, I’ve occasionally seen the issue of unethical behavior rear its ugly head. In the management-company world, the unethical behavior I’ve most frequently seen is like a form of bait and switch.

2006 年 5 月 18 日 根据Kirby D. Payne与Bill Gillette

Economy Lodging: Always In Transition (阅读文章)

Since its inception, the economy segment has undergone a continual process of transition. Although most owners, operators and lenders take a “stick to the basics” approach, a problem arises when one attempts to define just what “the basics” are.

2005 年 1 月 24 日 根据Kirby D. Payne